EssentialServer Support                        Call 1-888-414-3311

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Merlin Technologies has an enhanced Customer Support Program to provide customers with service 24 hours a day, 7 days a week.

The Company's enhanced Customer Support Program includes:

• Dedicated toll-free technical support number (1- 888- 414- 3311).
• Live technical support from 6am to 6pm PST Monday to Friday.
• Call back service with 30 minute response time from 6:00pm to 6:00am PST Monday to Friday and on weekends.
• Dedicated support mailbox support@merlintechnologies.com with email response within 60 minutes during business hours, or by 8:00am PST the next business day for emails received outside of business hours.
• Depot service with 5-day turnaround.

EssentialServer Software Updates

Frequently Asked Questions

EssentialServer QuickStart Guide

EssentialServer QuickStart Guide
( PDF file, 700 KB)

Request Support for EssentialServers

Register online to extend your warranty from 90 days to a 2 year limited warranty (survey must be completed to register)